Frequently Asked Questions
How do I pay for the cleaning services?
The method of payment is cash or check upon completion and inspection of the job.
Must I be at home when house cleaning take place?
It’s up to you. For regular domestic services it is helpful to be there the first visit in order to show your cleaning team the house or apartment and discuss the cleaning needed.
How will the cleaners get into my home if I am at work?
Summit Cleaning Service asks that you provide us with a key to your home and alarm code, if there is an alarm system. We label our keys numerically – there is no name or address on the key for security reasons. Also you can leave the key in a safe place, we will take it from there and start cleaning.
Are your house cleaners screened?
Our house cleaners are fully screened, and we all wear uniforms. They have their background and reference checked.
Do I need to provide my own hose cleaning products and equipment?
We bring only the vacuum. For regular domestic services you need to provide your cleaning materials. If you are not sure about what exactly to buy, we can give you a list of products you can follow. For other hourly based, we can provide all the products and equipment. For all Move In and Move out cleaning we will provide everything required.
How many people will clean my home?
It depends on the property. Most of the case will have 3 cleaners, one of which will be a supervisor. However, there may be a change depending on illness or the unforeseen.
Are your house cleaners trained and supervised?
Team house cleaners are trained prior to entering your home. Each team consist of a Team Supervisor to inspect that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we’re meeting cleaning standards.
Are your cleaning services guaranteed?
Our cleaning service is guaranteed for 24 hours after the original clean. If you are not satisfied with something we have cleaned, call us within 24 hours, and we will clean it again for free.
What should I do before the house
In order to devote the time to do deep house cleaning, Summit Cleaning Service asks that you pick up toys, clothing and other household items prior to our arrival.
What are your house cleaning days and hours?
Generally, Monday through Friday from approximately 8:00am – 5:00pm.
What about my pets?
Pets are usually not a problem. However, if you have a dog that is aggressive or has a tendency to bite, we ask that you put the dog in a kennel or a separate room that we won’t access. If the cleaning staff feel threatened by an aggressive animal, we will not proceed to clean for safety reasons.
What if I need to reschedule a cleaning date or if my
cleaning lies on a public holiday?
If for any reason you are not able to keep your regularly scheduled cleaning date, please call the office at least 48 hours in advance to reschedule. If your cleaning date lies on a public holiday, you will receive a call from the office advising you of an alternate date.
Am I required to sign a contract?
No. Summit Cleaning Service does not require you to sign a contract.
Move in and move out